Important Return Information
- To learn about your options for returning merchandise, click here.
- TwistedBristleAndBeauty.com will not issue credit for items that have been altered or damaged.
- If you would like to make an exchange, please include the color and/or size you wish to receive if applicable.
- With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.
- Please allow 5 business days from the day TwistedBristleAndBeauty.com receives your item to see your exchange order under “My Account”. If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.
About Refunds for Returns
- Refunds will be issued to the original method of payment used. Refunds to credit cards are applied immediately upon processing, but may not appear on your billing statement for up to two billing cycles.
- Original shipping and handling charges and the easy return SmartLabel fee are not refundable.
- If you have questions regarding which return address to use, please contact Customer Service at 1-602-888-1835 between 9am and 9pm EST, Monday through Friday and 9am and 6pm EST, Saturday & Sunday.
After You Send Your Return Back
- Please allow 10 days for your return to be delivered, processed, and refunded.
- If you have not received a refund to your credit card after 15 days, please contact TwistedBristleAndBeauty.com Customer Service at 1-602-888-1835 between 9am and 9pm EST, Monday through Friday and 9am and 6pm EST, Saturday & Sunday.